Adele Trombetta is a globally recognized, transformational leader driving AI-powered innovation, large-scale business transformation, and future-proofing enterprises. Named one of Forbes' 100 Most Powerful Businesswomen of 2025, she is known for fostering a culture of continuous growth, innovation, and results-driven execution in the technology sector. As Senior Vice President & General Manager of CX, EMEA, Adele leads 6,000+ professionals, 120,000 customers, and 41,000 partners, delivering AI-driven automation, digital transformation, and world-class customer experience solutions.
Her focus on execution and innovation has positioned her team as an industry benchmark in customer success, AI adoption, and sustainable technology solutions. Before her current role, Adele led Cisco’s Advanced Service Delivery organization for EMEA, overseeing regional strategy, P&L, delivery excellence, workforce transformation, and cross-country collaboration. She previously held executive leadership roles at IBM and DXC Consulting, leading multi-billion-dollar P&L portfolios and global transformation initiatives.
With 25+ years in tech, Adele is a Certified Management Consultant (CMA) with AI certification, bringing deep technical expertise, business acumen, and strategic foresight. She holds a Mechanical Engineering degree from Università degli Studi di Napoli Federico II and an MBA from Henley Business School. A two-time patent holder in security technology, she continues to drive cutting-edge innovation. Adele also serves on the advisory boards of government and industry associations, shaping global policies and AI-driven strategies that define the future of digital transformation.
A passionate advocate for diversity, sustainability, and women in technology, Adele spearheaded The Opportunity Platform, providing life-changing apprenticeship opportunities for displaced individuals across EMEA. As Global CX Lead for Sustainability and Global CX Sponsor for Diversity, she champions decarbonization through technology and actively works to attract, mentor, and empower women in the tech industry, ensuring greater representation and leadership opportunities.
A sought-after speaker and thought leader, Adele is a regular guest at global panels and conferences, contributing insights on AI, leadership, sustainability, talent development, and women in business. Fluent in Italian and English, she continues to drive the evolution of business and leadership in the AI era.
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